Privacy Policy

1. Information We Collect

ViddyScribe collects only the personal data necessary to provide and support our users' accounts:

• Name
• Email address
• Billing information (if applicable)
• Basic usage data (file processing activity and login events)
• Video content uploaded for processing
• Generated audio descriptions and metadata

2. How We Use Your Information

We use your information to:

• Process videos and generate audio descriptions
• Improve our AI and machine learning models
• Provide customer support
• Process payments and maintain your subscription
• Send service updates and notifications

3. Video Content Processing

When you upload videos to our platform:

• Content is processed using our AI systems to generate audio descriptions
• Videos are stored securely during processing
• We maintain appropriate security measures to protect your content
• We do not share your video content with third parties except as required for service delivery
• Your uploaded video content is not used for training our AI models
• Videos are only stored so that you can access them on our server and to allow us to provide better customer service

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. This includes encryption, secure data storage, and regular security audits.

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time through your account settings.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for data processing

If you would like your data removed, you can make that request by emailing privacy@viddyscribe.com

7. Third-Party Services

We use trusted third-party services for:

• Payment processing
• Cloud storage and computing
• Analytics
• Customer support

8. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify users of any material changes via email or through our platform.

9. Children's Privacy

Our service is not directed at children. We do not knowingly collect personal information from anyone under the age of 13 in the United States, or under the age applicable in your country (which may be higher, up to 16). If you believe that your child has provided us with personal information, please contact us and we will take steps to remove such information.

10. Contact Us

If you have any questions about our privacy policy or data practices, please contact our privacy team at privacy@viddyscribe.com